Definitions
1. You, yourself, your party, your business (“YOU" "YOURSELF" LEADNAME" "PARTY" MEMBER (S)")
2. Target Newquay ("US" "WE" "OUR" “OURSELVES”)

1. Booking Conditions
When you have booked and paid the deposit or full payment as applicable (clauses 2 and 3), we will confirm your booking by sending a confirmation letter, at that point a binding contract between us will come into existence. Any acknowledgment to your booking prior to sending a confirmation letter will be an indication that we are dealing with your booking, and not the confirmation of it. By making your booking with us you will be regarded as having had the opportunity to have read and understood our Booking Conditions, and to have actually done so before a contract between us came into existence. You accept that the Lead Name has the authority to deal with us on your behalf. If for any reason there is a change in the Lead Name, you should notify us immediately. The Lead Name is liable for payment of the amounts due and therefore is responsible for collecting all monies and making payments to us by the due date. The Lead Name must be authorised to make the booking on the basis of these Booking Conditions by all persons on the booking and their parent or guardian for all party members who are under 18 when the booking is made. We can only accept bookings if the Lead Name is a minimum of 18 years old.

2. Payments
You must pay a deposit of £10 per person or £150 per group, (whichever is the greater) at the time of booking. The confirmation letter will indicate the total price of your arrangements and the balance due. The balance must be paid no less than 28 days prior to the start of your arrangements. If you are booking within 28 days of the start date, you must pay the full cost of your arrangements when you book. Payments can be made using a valid credit, debit card or cheque. A 2.9% surcharge will be added to the transaction amount when paid by credit card, a 92.5p fee per transaction will be issued for debit card payments and a 3.44% surcharge for a company credit card. Should we not receive the balance in time, we will inform the Lead Name that the payment is overdue. If you do not then pay us within 5 days we will be entitled to treat your booking as cancelled by you and retain your deposit. If we do not cancel straightaway because you have promised to make a payment, you must in addition pay the cancellation charges (clause 6).

3. Pricing Policy
Prices quoted to you at the time of your enquiry are correct to the best of our knowledge. It is possible that prices may change prior to you booking the arrangements. We will advise you of any change in the price or error of which we are aware at the earliest opportunity before you book with us. We reserve the right to make changes to and correct errors in prices at any time before your arrangements are confirmed. Once our confirmation letter has confirmed your arrangements to you, then subject to other clauses in these Booking Conditions the price will not change. In the unlikely event that you have to pay for an activity or for entrance to a venue booked through us, where you had already paid us for that activity, you must collect a receipt and send it to us immediately in order for us to reimburse those costs.

4. Financial Protection
If you book a package, your booking is financially protected by an insurance policy that we have. This policy will ensure any monies that you have paid to us for an advance booking is refunded, in the unlikely event that we cannot provide your confirmed arrangements due to our insolvency.

5. Weather Conditions
As you will appreciate we have no control over the weather. The provision of favourable weather to allow you to take part in your chosen activities does not form part of our contractual obligations to you. There is always unfortunately, the risk that you may be unable to take part in weather dependent activities due to poor weather. If this occurs, you will not be entitled to change or cancel your arrangements without paying our normal charges. We will assist you to find alternative activities or arrangements, but please bear in mind that these may only be available at an additional charge to you.

6. Changes, Charges and Cancellations
If you wish to change your booking in any way we will try to comply with your requests, but we cannot guarantee that changes can always be made. Where a change can be made we will not charge an amendment fee, however you will be charged for any extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Where the price of your arrangements depends on the number of people booked and extra people are added to the booking, the price will be reworked on the basis of the new number of people going and we will send you a new confirmation letter, which will replace the old contract already sent to you. You will be required to pay the increased price. If you wish to cancel all or any part of your booking, you should advise us immediately by telephone followed by confirmation in writing. Charges are based on the estimated expenses and losses we may incur should we be unable to withdraw from our obligations with our suppliers. If we are notified of the cancellation more than 28 days prior to the date of your arrangements, the amount you must pay is the deposit. If we are notified of cancellation less than 28 days prior to the date of your arrangements, the amount you must pay is full balance of the total cost of the arrangements, including all cancellation charges.

7. Our liability
We promise to make sure that the arrangements we have agreed to provide as part of our contract with you are performed or provided with reasonable skill and care. We cannot accept responsibility for any services that do not form part of your arrangements. This includes any additional services or facilities that your hotel or any other supplier agrees to provide for you that we have not booked for you, and any excursion you purchase whilst away. We cannot accept any liability for any damage, loss, expense or any other sum(s) of any description. Additionally, we cannot accept liability for any business losses. Some of the activities and events we offer are by their nature inherently dangerous. By participating in these you assume the inherent risks involved. We will not accept any responsibility for any injury, death or loss suffered by you other than as expressly set out in these Booking Conditions. You must ensure you have personal travel insurance that covers all activities and events.

8. Insurance
You are advised to take out adequate and appropriate personal insurance for your protection. Such insurance should cover the cost of cancellation by you and/or any member of your party and the cost of assistance, including repatriation to the UK, in the event of illness or accident. You must ensure that the policy you purchase is suitable for your confirmed arrangements, including any hazardous activities. Many policies do not cover such activities so you must check the small print before purchasing, and if in doubt check with the insurers that you will be covered. You must also ensure that your insurance covers participation in any hazardous activities that do not form part of your arrangements.

9. Behaviour and Misconduct
We or any person in authority can terminate your arrangements if, in the reasonable opinion of ourselves or the person in authority your behaviour or that of any member(s) in the booking is likely to cause distress, damage, danger or annoyance to other clients or members of the party, employees, suppliers, property or anyone else or if the person(s) concerns is or appears to be unfit to travel for whatever reason. In this situation, the person(s) concerned will not be able to complete their arrangements and we will not be liable for any refund, compensation, expenses or any costs they have to pay or incur. We cannot accept liability for the behaviour of others in your accommodation or any persons taking part in any event or activity and/or present in the same environment that forms part of your arrangements or if any facilities or services are removed or withdrawn as a result of their action. You understand and agree that when you book through us, you accept responsibility for the proper conduct of yourself and all other members of your party during your arrangements. We, and all suppliers reserve the right within our/their reasonable opinion to terminate the arrangements in question of any member(s) of the party due to misconduct. Full payment for any damage or loss (estimated if not precisely known) caused by you or any member of your party must be made direct to the relevant supplier or to us as immediately. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. You will also be responsible for meeting any claims subsequently made against us or any of our suppliers and all costs incurred by us / the supplier (including our own, the supplier’s and the other party’s full legal costs) as a result of your actions. You must ensure you have appropriate travel insurance to protect you if this situation arises. You agree to ensure that all members of the party comply with all timetables of the events. Failure to keep to the timetables may result in either discontinuation of the event or cancellation of the event. We will not be liable for any refund, compensation or any costs that may be incurred by you. You agree to ensure that all members of the party act at all times in a safe responsible manner and comply with all safety procedures, listen and be present at all safety and information briefings that are relevant to the arrangements booked. You must make supervisors or any persons in authority immediately aware of any equipment or site deficiencies or concerns. Many events and activities require a high level of concentration and the use of alcohol or drugs or being under the influence of alcohol or drugs whilst participating in such events is strictly forbidden. If you or any member of your party have, in the opinion of our suppliers, been using drink or drugs or fail to act in a safe responsible manner, they reserve the right to cancel your participation forthwith. In this event we will not be liable to pay you any refund, compensation or any costs / expenses incurred by you. You must dress suitably for any event as advised by our suppliers and observe and obey all laws, requests, conditions of use and other requirements of any supplier, including accommodation and entertainment venues.

10. Health
Some of the events or activities you may book require a good level of fitness, strength and endurance, and it is your responsibility to ensure that you have the appropriate level of health. If you have an existing medical condition, allergies or disability that may affect your arrangements, you must let us know the details before you make your booking. If in our opinion, your chosen arrangements are not suitable for you taking into account your medical condition, disability or you are not being accompanied by someone who can provide all the assistance you may require, we can refuse to accept the booking. If you fail to inform us about any medical condition after you have made the booking with us, we reserve the right to cancel the booking and impose the cancellation charges, where in our opinion, the confirmed arrangements are not suitable (clause 6 and clause 9). Please note: Some of the arrangements we feature are inherently dangerous and by booking those arrangements, you accept the risks.

11.Complaints
Should you be unhappy with any element of your arrangements, you should notify the supplier of the arrangements concerned immediately. If the problem still cannot be resolved, you should contact us as soon as possible at the time. If you continue to be dissatisfied on your return, you should formally write to us with your matters and concerns within 14 days of returning from your arrangements. If your complaint or concern involves death, personal injury or illness, we need to be notified within three months of your return.  As long as the Booking Conditions have been observed, the matter will be investigated and a reply will be sent.  It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it immediately, and any compensation you may have been able to claim could be reduced or even lost altogether if you do not follow the complaints procedure set out (clause 11).

12. Supplier’s Terms and Conditions
Independent suppliers provide many of the services that are included in your booking. Those suppliers provide their services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of those terms and conditions are available upon request from us or the suppliers concerned.